TECHNICAL FAQ :
1. How do I start playing for real money?
1- Sign Up for a new account
2- Make a Deposit using our Secure Online Processing System
3- Select from our choice of Casino Games
4- Let the games begin
2. I have Web-TV. Can I still play
the games?
NO, unfortunately not. You need a Java compatible browser
to play, and Web-TV does not yet support Java.
3.
Can play your Java games with a Mac computer?
YES, Mac users can play too, if they have a computer that
will support Java.
4.
I use AOL. Can I still play?
YES, you absolutely can. If you access the Internet via AOL
and are experiencing difficulty in playing our games then
the following information will provide you with a solution.
The problem presents itself
if you are using the default AOL 3.0 browser to access our
game pages. The AOL 3.0 browser download provides a stripped-down
version of its browser, which makes it incapable of handling
the Java technology we are using. You can improve this by
either installing the Microsoft Virtual Java Machine or downloading
a full version of either Netscape 4.5 or Internet Explorer
4.1. Microsoft VJM - DOWNLOAD NOW!!
The Virtual Java Machine will resolve a lot of problems you
may be having on the Internet. It is a recent release by Microsoft
and designed to fix a problem with their current ability to
support Java.
The alternative solution is
to download either a FREE full version of Microsoft Internet
Explorer 4.1 or newer or Netscape Navigator 4.5. Complete
instructions are detailed below. The first step is to make
sure you are using AOL 3.0. Do this by going to the HELP section
and then clicking on MY AOL. This section will tell you what
version you are currently running. If you are using this or
an older version, follow these instructions:
Upgrading AOL using Windows
95 / Windows NT:
1) If you are currently using AOL version 3.0 software, skip
to step 8.
2) Connect to AOL using your current software.
3) When connected, click the "Keyword" button at
the top of the screen.
4) Type "upgrade" into the window and press Enter.
5) Click on the "AOL 3.0 for Windows 95" button.
6) Click on "Upgrade Now" from the left.
7) Follow the download instructions in the left-hand window.
8) When you have AOL 3.0 installed, log back into AOL.
9) Once the main menu screen appears, minimize the AOL program
and double- click on the Internet Explorer Shortcut on the
desktop. (or go to Start Menu, Programs, Internet Tools, Internet
Explorer).
10) You can now log back to the Casino.
To download Microsoft Internet
Explorer:
1) To begin downloading Microsoft Internet Explorer click
here
2) Click on the "Download" left menu option.
3) Select your operating system and click "Next".
4) Select version of Internet Explorer desired and click "Next".
5) Select desired language version of Internet Explorer and
click "Next".
6) Click on one of the available download file locations.
This will start the download. Note the name of the file being
downloaded.
7) When the download is complete, close your current browser
and shut down AOL.
8) Find the file that you just downloaded and double-click
it.
9) Follow the instructions to install Internet Explorer making
sure NOT to install IE into the same directory as AOL.
10) When the install is finished, log back in to AOL.
11) When the AOL Main Menu appears minimize it and run Internet
Explorer.
12) You can now log back into to the Casino and start to play.
To download Netscape Navigator:
1) To begin downloading Netscape Navigator click here
2) Select Netscape Navigator 3.0 or higher from the first
pull-down menu.
3) Select your operating system from the second menu. (Windows
95 or NT, or Windows 3.1)
4) Select your language and your location and click the button
"Click to Display Download Sites".
5) Click on a location nearest to your location. This will
start the download.
6) When the download is complete, close your current browser
and shut down AOL.
7) Find the file you just downloaded, it starts with n32 or
n16, and double-click it.
8) Follow the instructions for the install making sure NOT
to install NN into the same directory as AOL.
9) When the install is finished, log back in to AOL.
10) When the AOL Main Menu appears minimize it and run Netscape
Navigator.
11) You can now log back into to the Casino and start to play.
5.
What kind of hardware do I need to play the games?
You need a Java-capable computer to play. All our games are
written in the Java programming language. There is never anything
to download or install onto your computer. All you need to
do is access our web site, click on the games, and play. Our
games will run on just about any make, model or brand computer
but, to run Java best, we recommend a Pentium computer, at
least 32 megabytes of memory.
Mac users can play too, if they have a computer that will
support Java.
6.
What kind of software do I need to play the games?
You need either Netscape Navigator version 4.5 (or newer)
or Microsoft Internet Explorer version 4.1 (or newer).
7.
How do I make sure my Browser is Java enabled?
To make sure your version of Netscape Navigator or Microsoft
Internet Explorer is Java-Enabled follow these instructions:
If you are using Netscape,
choose "preferences" from the "Edit" menu.
Then, click on "advanced" and verify that the "Enable
Java" and "Enable JavaScript" boxes are checked.
After you have exited "preferences," close all Netscape
browsers and then re-open Netscape with your new settings.
If you are using Microsoft
Internet Explorer, choose "Internet Options" from
the "View" menu. Then, click on the "advanced"
tab and verify that the "Java JIT compiler enabled"
box is checked. After you have exited "Internet Options,"
close all Internet Explorer browsers and then re-open Internet
Explorer with your new settings.
Microsoft has upgraded its current browser with a brand new
Virtual Java Machine that is FREE. This was released on Feb
22, 1999 so if you have not upgraded your browser since then
you may need to. The Virtual Java Machine will improve the
way Internet Explorer uses memory and increase the number
of sites you can have pain free browsing at. If you are having
any problems at all using Internet Explorer you probably need
to download this enhancement. To download Internet Explorer,
Netscape Navigator or Microsoft's improved Virtual Java Machine,
click on the link. Microsoft VJM - DOWNLOAD NOW!!
8.
I can't see the games properly on my monitor. What can I do?
In order to see our casino games properly on your computer
monitor, you must make sure that the "Screen Area"
in your Display settings is set large enough.
Here is how to check your screen area settings on Windows
95/98:
1) Click on the "Start" button on Windows.
2) Click on "Settings."
3) Then click on "Control Panel."
4) Double-click on the "Display" icon (monitor).
5) When the Display window opens, click on the "Settings"
tab.
6) Look at the "Screen Area" setting in the lower
right corner of the Display window.
7) Make sure the Screen Area is set to at least 800 x 600.
If your computer will allow it, we recommend a Screen Area
setting of 1024 x 768, or higher. The larger the screen area
setting, the more you will be able to see on one page.
9.
I clicked on a game and nothing happened. What's wrong?
The Java games take a little time to load. If you are using
a 28.8Kb modem, the games should load in about 1 to 2 minutes
the first time you play.
If you get a screen, which says, "You need a Java-compatible
browser to play this game", then you may not have the
proper software or hardware. Check our hardware and software
FAQ. If you have the correct configuration, your Java Support
may be turned off. Check your "preferences" in your
browser "properties" to make sure you have not disabled
Java.
If the game screen comes up
but none of the game-functions work, try to reload the games:
Hold down the left shift key and at the same time click on
reload. This should re-start the games.
If the games still won't work,
you will need to clear your cache and re-start your browser.
After clearing your cache, shut down all your browser windows,
(including email), restart, then reconnect:
Netscape version 3: Click Options...Network
Preferences...Cache. There are two buttons: 'Clear Memory
Cache' and 'Clear Disk Cache'. You need to do both.
Netscape version 4: Click Edit...Preferences
Advanced...Cache. There are two buttons : 'Clear Memory Cache'
and 'Clear Disk Cache' . You need to do both.
Microsoft Internet Explorer
version 3: Click View Options... Advanced... Settings. Empty
the temporary folder.
Microsoft Internet Explorer
version 4: Click View...Internet Options ... General ... Temporary
Internet Files: Click the Delete Files button.
If the games play but then
freeze up, but the rest of your computer is OK, you may need
to shut down your browser and restart your computer. This
is the result of Microsoft's memory management system. It
is inconsistent and this only affects some computers. If this
happens you will need to close all the browser windows, including
email, and then restart your computer, reconnect and then
re-enter the games.
10.
Why can't I log on?
For security reasons, you need to logon before each time you
come to our site. If you cannot connect, our game servers
may be shut down for maintenance, you are not entering your
logon information correctly, or you are barred from the casino.
If you need help or if you forgot your password, email support@casinoaffiliateprogram.us
11.
My system crashed/froze/lost my connection, now why can't
I log in?
Unfortunately your computer doesn't tell our computer what
happened. Our system thinks that you're still logged in. Please
wait 15 minutes so the system automatically logs you out and
then try logging in again.
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